Want to earn certificates in a variety of basic computer skills to enhance your resume? Join this open lab to work through modules of your choice from the following list: Basic Computer, World Wide Web, Windows, Mac OS X, Using Email, Microsoft Word, Social Media, Microsoft Excel, Microsoft PowerPoint, and Information Literacy. You’ll work with a computer instructor in an individualized self-paced format through the modules that match your personal career and educational goals. Free to academic students. No class on Feb. 17. Covid 19 safety protocols will be followed, including masks and social distancing. For more information, call Academic Counselor, Paul Elisha, at 729-7323, Ext.3, or Pauline Hanson-443-8255.

Customer service is now essential for business and all work organizations. With the increase of technology, human interaction with customers becomes all the more important. Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success. Learn to improve your customer service skills to enhance your career skill set, improve productivity, and increase your organization’s success. You will also take away some extraordinary customer service techniques you won’t find anywhere else. Courses can be taken individually at a cost of $145 each. CEUs/ILUs available. Keys to Customer Service - Feb 1 - 26 or April 5 - 30 Extraordinary Customer Service - March 1 - 26 or May 3 - 28

Data Analysis is quickly becoming one of the most sought-after skills in the workplace. Companies have vast amounts of data, but it is rare to have someone with the ability to analyze that data to see trends and make predictions. Add a whole new skill set to your portfolio, and make a big difference in the success of your organization by acquiring data analysis skills. Begin with getting a basic understanding of how to analyze data in a business setting. Then learn how many of your business decisions involve comparing groups for differences. You will know the statistics behind these group differences and relationships. Finally you will find out how to perform inquiries that will be useful to your business or organization, and have the skill necessary to communicate these results through graphs and text that your fellow employees will understand. Whether your business is home based or a large company, this certificate will take you to the next level where important decision-making is concerned. Courses may be taken individually at a cost of $195 each. Please call the office to register for individual courses. CEUs/ILUs 4.8 Introduction to Data Analysis - Feb 1 - 26 or April 5 - 30 Intermediate Data Analysis - March 1 - 26 or May 3 - 28 Advanced Data Analysis - April 5 - 30 or June 7 - July 2

Especially geared for future leaders in the Gen Y generation (born 1980-1999), the certificate provides how-to practical information on advancing your leadership potential and making a difference in both the workplace and in society. Find out what it takes to become an effective leader. Discover your style of leadership. Discuss task completion, building relationships with your subordinates, becoming socially perceptive to changes in the workplace, utilizing your emotions in a positive and effective manner, and addressing challenging goals. Then learn the unspoken secrets that leaders know and the strategies they employ/exhibit in for influencing others. Leadership skills are acquired and learned. You can become a leader if you know the do’s and don’ts; what to say, what not to say; what to do, what not to do. At the end of completing the three course certificate, you will come away with a new understanding, new toolbox of leadership skills, and the information to move your leadership development into high gear. Courses may be taken individually for a cost of $145 each. You can also register for individual courses. CEUs/ILUs available. Leadership Principles - Feb 1 - 26 or April 5 - 30 Developing Your Leadership Skills - Mar 1 - 26 or May 3 - 28 Developing Your Professional Career - April 5 - 30 or June 7 - Jul 2

A must-have skill to succeed in business, whether an entrepreneur or a valued employee, is the ability to create, edit and manage spreadsheets. Microsoft Excel is the most used spreadsheet tool in the world. Begin with learning how an Excel worksheet is constructed, populated with content, and edited for delivery. Discover how various menu items, commands, settings and processes affects the look of your Excel worksheets and workbooks. Then, increase your efficiency by learning how to organize, display and calculate your data into useful information. Identify different types of data and how data can be best visually represented or formatted, by using different data tool techniques. Finally, you’ll learn a variety of Excel’s most powerful features to analyze data quickly and easily. This Certificate will help you discover how to attractively visualize your data into meaningful information with confidence. Courses may be taken individually at a cost of $195 each. Please call the office to register for individual courses. CEUs/ILUs available. Mastering Microsoft Excel - Feb 1 - 26 or April 5 - 30 Intermediate Excel - March 1 - 26 or May 3 - 28 Advanced Excel - April 5 - 30 or June 7 - July 2

In today’s business environment, there is a need for good project management. Project management provides visibility of project health to the business and the customer. Through continuous monitoring, early detection of variations to plan, schedule, and budget can be communicated to stakeholders for quick resolution, including project cancelation. Project management is one of the fastest paths to promotion by increasing your network through greater exposure. First, gain the skills, tools and templates to confidently develop and maintain a project. An overview of salaries, certification costs, education, and experience requirements are provided. Then acquire a well-rounded knowledge of the five Project Management Processes relating to the Project Management Body of Knowledge Guide. This basic information will assist you in learning the beginnings of Project Management, whether you are interested in project management, in a project management field, or in any line of work. CEUs/ILUs available. Introduction to Project Management - Feb 1 - 26 or April 5 - 30 Project Management Processes - March 1 - 26 or May 3 - 28 Project Management Knowledge Areas - April 5 - 30 or June 7 - July 7

Online users say a website’s design is the number one criteria for deciding whether a company is credible or not, according to recent research. Understanding what it takes to produce effective web design is essential in today’s market of highly saturated digital competition. First discover the basics of web design using HTML and CSS. The No prior knowledge of HTML or web design is required. After the first course you will have the info you need to plan and design effective web pages. Then find out how to create effective and dynamic websites/applications. Take away a functioning web application hosted on a web server that is both accessible and Search Engine Optimized. Finally, learn about responsive design process, advanced layout and design features. Plus explore industry standard technologies and frameworks. Courses may be taken individually at a cost of $245 each. CEUs/ILUs available. Introduction to Web Design Feb 1 - 26 or April 5 - 30 Intermediate Web Design - Mar 1 - 26 or May 3 - 28 Advanced Web Design - April 5 - 30 or Jun 7 - July 2

Come get a fundamental yet advanced introduction to eMarketing, including improving email promotions, analyzing your web site traffic, doing search engine optimization, and how to successfully employ online advertising. Relevant for any type of organization, including businesses, companies, non-profits, and government agencies. No eMarketing experience or expertise is necessary. If you are already at an advanced level, your instructors are experts and can provide the latest most advanced information and answer your toughest questions. Courses may be taken individually at a cost of $195 each. Please call the office to register for individual courses. EUs/ILUs available. Improving Email Promotions - Feb 1 - 26 or April 5 - 30 Boosting Your Website Traffic - Mar 1 - 26 or May 3 - 28 Online Advertising - April 5 - 30 or June 7 - July 2