Being calm during a conversation with an angry customer and knowing how to turn the conversation around in your favor takes emotional intelligence. A hand written thank you card can refresh a staff or customer’s spirit and lead to increased traffic for your business. Word choice matters. “What’s wrong with you? versus “What’s troubling you?” can send two different signals to a staff member who has a meltdown at work. People skills are everything, especially in hospitality, healthcare, and in any small business. This class is a must for anyone running a small business. Preethi Fernando is the author of “Emotional Intelligence in Business and Marketing.” Visit preethifernando.com. Objectives: How to practice calmness and maintain composure with an angry customer; How to use emotional intelligence in networking, such as thank you cards, post-it notes, remembering people’s names; How to handle tears in the workplace using emotional intelligence.

In this two-part workshop, you’ll explore the dramatic and hands-on process of raku firing. In Part 1, you’ll sculpt a piece in clay and watch a live raku firing demo. Three weeks later in Part 2, you’ll glaze and fire your own work using the raku method—removing red-hot pieces from the kiln and placing them into combustibles for stunning, unpredictable results. No experience necessary. All tools and materials provided. $20 materials fee payable to the instructor. Finished pieces will go home after the second session. *Rain Date for the 2nd Session will be 10/31.

Come hear what Spirit has to say to you. Get your questions answered and learn what your family and friends have to say in Spirit. This is a fun and interactive way to get introduced to psychic readings. You may be surprised who you hear from. Led by Jeannie Sullivan from HeartFelt Energies.

Learn to identify, regeneratively gather and harvest, properly store and process, and weave with pine needles. We'll cover the basics of coiled basketry, which is a global, ancient human skill, and create a wonderful pine-needle basket. All tools and materials will be provided. *Program includes all required tools and materials.

This class will offer hands-on experience learning how to dye fabric using the plants around us! In the first part of the class we will learn the history around using plants as a dye for clothing and then learn how to prepare the fabric we are using to create a natural dye that will last. We will then dye a kitchen towel using plants as our natural dye. *There is a $5 material fee payable to the instructor on the night of the workshop.

Noticing changes in your energy, sleep, mood, or weight? You’re not alone. This workshop explains what’s happening during perimenopause and offers simple, supportive ways to work with your body and feel more balanced. Presented by Amy Burtt, Certified Health & Life Coach. Class is lecture and Q&A.

The most comprehensive in-person boating course available, America’s Boating Course, gives you the skills you need to enjoy your time on the water and boat with confidence. Our boater safety class meets most states’ certification requirements. Taking a boating class reduces your risk of accidents and injuries, saves you money on boat insurance, and qualifies you for a state boat license or operator certificate in most states. Our in-person boating course includes a comprehensive introduction to boating, covering boat types, boat engines, boat selection, and more. You’ll learn about boating laws and regulations as well as boat registration and licensing. Get in-depth knowledge of boating safety equipment, and learn how to become a safe boater by learning the dos and don’ts of boater safety. Gain practical knowledge of navigation, rules of the road, handling emergencies and mechanical problems on the water, the basics of towing and trailering, important information for hunters, anglers, water sports enthusiasts, and so much more. Four sessions with a NASBLA approved examination. ***Class will meet on the following Tuesdays & Thursdays: 10/13, 10/15, 10/20, 10/22, & 10/27 (exam day). This program is presented by U.S. Power Squadron.

Designed for caregivers of individuals with dementia, developmental disabilities, or anyone needing daily support. What if you suddenly couldn’t provide care? Build peace of mind with a simple plan. Learn to organize key information, identify backup supports, explore helpful local resources, and prepare for emergencies so care continues smoothly. Presented by Ashley Butterfield of Bath-Brunswick Respite Care.